The Agenda

Time Description Speaker(s) Format
09:15

Registration and Networking

09:45

Evolution of our economy/world and impact on business travel

Rt Hon Lord (Alistair) Darling PC 

Keynote

10:15

Industry perspective

Flavio Ghiringhelli, VP of Corporate Solutions, HRS - Global Hotel Solutions

Keynote

10:25

Challenges and opportunities in the outsourcing of business travel services: opinions from Chief Procurement Officers

Prof. David Jarach, President, Diciottofebbraio

Presentation of the research study results

10:40

Business Travel 2017: Changes, market trends and stakeholder expectations. 

This category is ever changing and holds many surprises. New service providers enter the market and it's hard to say who is here to stay. The value chain is lacking transparancy and undergoes criticism from every corner of the business travel environment. Finding savings and optimising business models are still the key drivers.  Purchasers need to be regularly informed on all of changes to make educated buying decisions. Companies and their service providers must find ways to work together to accomplish their respective goals. 

  • Tobias Ragge, CEO, HRS
  • Prof. David Jarach. President, Diciottofebbraio
  • Olive Kavanagh, Global Travel Manager, Kerry Group
  • Sophie Colvin, Business Development Manager, STR

Panel Discussion

11:15

Refreshment Break

11:45

The bookability of corporate negotiated rates

Catherine McGavock, Regional Vice President, EMEA, GBTA

Presentation of HRS & GBTA research results

12:00

Don’t leave money on the table…protect your negotiated rates

Travel buyers spend a substantial amount of time on the complex hotel RFP process to negotiate corporate rates and achieve their savings objectives. Once the rates have been loaded it is a drain on time and resources to verify the availability and the accuracy of the negotiated rates. Here we will present research highlighting that negotiated rates are often incorrectly loaded, which leads to missed savings potentials. The panellists will discuss options to improve the process and to fill the gap.

  • Catherine McGavock, Regional Vice President, EMEA, GBTA

  • Natalie Gardner, Global Travel Manager, Electronic Arts (EA)

  • David Taylor, CCO, GLH Hotels

  • Lukasz Dabrowski, Senior Vice President Hotel Solutions, HRS Group

Panel Discussion

12:30

Lunch

13:45

Total Cost of Ownership applied to you: The true price tag of a company's travelbility.

A complete cost approach is often applied to direct costs however seldom for indirect purchases. It's starting to become more important for companies to pinpoint and lower their hidden costs. They're also seeking an optimised process to increase the productivity of their employees. Understanding how Total Cost of Ownership can be applied to business travel is key, and knowing how to assign a value to this for the procurement and finance departments.

  • Sam Covell, S2P VP, Genpact

  • Kerrie Henshaw-Cox, Global Commercial Lead, AstraZeneca

  • Chris Pouney, Founder, Severnside Consulting Ltd

  • Duncan Brock, Director of Corporate, CIPS

Panel Discussion

14:45

Breakout Sessions

Session 1: Payment: Involving the right stakeholders for the best solution.

Prepaid cards, virtual or credit lodged cards, corporate payment cards ... which one is it going to be? They all present benefits for organisations. But regardless of the card, the goal is always the same: optimise the travel budget. The payment method for business travel services and all other corporate expenses is rarely chosen by the travel buyer but usually by the Finance department. However, while Finance fully understands the company’s cash flows and expense claim system, they seldom have a thorough experience of the real needs of business travellers and their booking methods. Close collaboration between these two important functions is vital for finding an optimal corporate solution.

Session 2: Hotel programme: To source or not to source? That is the question.

Are the linear rates offered to organisations still the best, when we know that many hotels adjust their rates several times a day? The annual bidding process is time-consuming and buyers cannot always be sure that it is efficient and relevant. However, organisations need to satisfy the needs of their staff while controlling their travel expenditure. The choice of a sourcing strategy for the hotel programme is not always easy, and it can be quite different from one company to another. There is no standard solution; it needs to be tailored to each case.

Session 1: 

  • Piers Gibbons, Product Manager (UK & Ireland), AirPlus International Ltd
  • Jon Bolger, Group Travel Procurement Director, Capita plc
  • Christopher Hecht, Head of Payment Solutions, HRS







Session 2: 

  • Abi Hunt, Global Hotel & Meeting & Events Lead, Unilever
  • Uli Pillau, Founder, Apaleo
  • Sonja Klasen, Head of Corporate Sourcing, HRS

Panel Discussion

15:30

Refreshment Break

16:00

Traveller centricity equals satisfaction equals adoption. Does it?

Ever since GEN Y employees entered the workforce words like personalisation BYOD (Bring Your Own Device), and consumerism have become buzz words.

More services bypass the travel manager and are offered directly to the employees. But do they take the company needs in to account? Like controlling costs, data and the well-being of employees. Finding a way to offer these personalised services whilst continuing to steer corporate expenses is key.

There are still many solutions and methods to find this balance.  

  • Tamsin Todd, Chief Customer Officer, Addison Lee
  • Mark Cushieri, Executive Director, Global Travel Lead, UBS

  • Max Waldmann, CEO, Conichi

Panel Discussion

17:00

Where’s the procurement journey going? Aim for 4.0

  • Catherine McGavock, Regional Vice President, EMEA, GBTA

  • Flavio Ghiringhelli, Vice President of Corporate Solutions, Western, Southern & Eastern Europe, HRS


17:30

Drinks Reception and Networking

18:30

Close


— Please note the agenda is subject to change —

  • 09:15 — Registration and Networking

    Registration and Networking

  • 09:45 — Evolution of our economy/world and impact on business travel

    Evolution of our economy/world and impact on business travel

  • 10:15 — Industry perspective

    Industry perspective

  • 10:25 — Challenges and opportunities in the outsourcing of business travel services: opinions from Chief Procurement Officers

    Challenges and opportunities in the outsourcing of business travel services: opinions from Chief Procurement Officers

  • 10:40 — Business Travel 2017: Changes, market trends and stakeholder expectations. This category is ever changing and holds many surprises. New service providers enter the market and it's hard to say who is here to stay. The value chain is lacking transparancy and undergoes criticism from every corner of the business travel environment. Finding savings and optimising business models are still the key drivers.  Purchasers need to be regularly informed on all of changes to make educated buying decisions. Companies and their service providers must find ways to work together to accomplish their respective goals. 

    Business Travel 2017: Changes, market trends and stakeholder expectations. 

    This category is ever changing and holds many surprises. New service providers enter the market and it's hard to say who is here to stay. The value chain is lacking transparancy and undergoes criticism from every corner of the business travel environment. Finding savings and optimising business models are still the key drivers.  Purchasers need to be regularly informed on all of changes to make educated buying decisions. Companies and their service providers must find ways to work together to accomplish their respective goals. 

  • 11:15 — Refreshment Break

    Refreshment Break

  • 11:45 — The bookability of corporate negotiated rates

    The bookability of corporate negotiated rates

  • 12:00 — Don’t leave money on the table…protect your negotiated ratesTravel buyers spend a substantial amount of time on the complex hotel RFP process to negotiate corporate rates and achieve their savings objectives. Once the rates have been loaded it is a drain on time and resources to verify the availability and the accuracy of the negotiated rates. Here we will present research highlighting that negotiated rates are often incorrectly loaded, which leads to missed savings potentials. The panellists will discuss options to improve the process and to fill the gap.

    Don’t leave money on the table…protect your negotiated rates

    Travel buyers spend a substantial amount of time on the complex hotel RFP process to negotiate corporate rates and achieve their savings objectives. Once the rates have been loaded it is a drain on time and resources to verify the availability and the accuracy of the negotiated rates. Here we will present research highlighting that negotiated rates are often incorrectly loaded, which leads to missed savings potentials. The panellists will discuss options to improve the process and to fill the gap.

  • 12:30 — Lunch

    Lunch

  • 13:45 — Total Cost of Ownership applied to you: The true price tag of a company's travelbility.A complete cost approach is often applied to direct costs however seldom for indirect purchases. It's starting to become more important for companies to pinpoint and lower their hidden costs. They're also seeking an optimised process to increase the productivity of their employees. Understanding how Total Cost of Ownership can be applied to business travel is key, and knowing how to assign a value to this for the procurement and finance departments.

    Total Cost of Ownership applied to you: The true price tag of a company's travelbility.

    A complete cost approach is often applied to direct costs however seldom for indirect purchases. It's starting to become more important for companies to pinpoint and lower their hidden costs. They're also seeking an optimised process to increase the productivity of their employees. Understanding how Total Cost of Ownership can be applied to business travel is key, and knowing how to assign a value to this for the procurement and finance departments.

  • 14:45 — Breakout SessionsSession 1: Payment: Involving the right stakeholders for the best solution.Prepaid cards, virtual or credit lodged cards, corporate payment cards ... which one is it going to be? They all present benefits for organisations. But regardless of the card, the goal is always the same: optimise the travel budget. The payment method for business travel services and all other corporate expenses is rarely chosen by the travel buyer but usually by the Finance department. However, while Finance fully understands the company’s cash flows and expense claim system, they seldom have a thorough experience of the real needs of business travellers and their booking methods. Close collaboration between these two important functions is vital for finding an optimal corporate solution.Session 2: Hotel programme: To source or not to source? That is the question.Are the linear rates offered to organisations still the best, when we know that many hotels adjust their rates several times a day? The annual bidding process is time-consuming and buyers cannot always be sure that it is efficient and relevant. However, organisations need to satisfy the needs of their staff while controlling their travel expenditure. The choice of a sourcing strategy for the hotel programme is not always easy, and it can be quite different from one company to another. There is no standard solution; it needs to be tailored to each case.

    Breakout Sessions

    Session 1: Payment: Involving the right stakeholders for the best solution.

    Prepaid cards, virtual or credit lodged cards, corporate payment cards ... which one is it going to be? They all present benefits for organisations. But regardless of the card, the goal is always the same: optimise the travel budget. The payment method for business travel services and all other corporate expenses is rarely chosen by the travel buyer but usually by the Finance department. However, while Finance fully understands the company’s cash flows and expense claim system, they seldom have a thorough experience of the real needs of business travellers and their booking methods. Close collaboration between these two important functions is vital for finding an optimal corporate solution.

    Session 2: Hotel programme: To source or not to source? That is the question.

    Are the linear rates offered to organisations still the best, when we know that many hotels adjust their rates several times a day? The annual bidding process is time-consuming and buyers cannot always be sure that it is efficient and relevant. However, organisations need to satisfy the needs of their staff while controlling their travel expenditure. The choice of a sourcing strategy for the hotel programme is not always easy, and it can be quite different from one company to another. There is no standard solution; it needs to be tailored to each case.

  • 15:30 — Refreshment Break

    Refreshment Break

  • 16:00 — Traveller centricity equals satisfaction equals adoption. Does it?Ever since GEN Y employees entered the workforce words like personalisation BYOD (Bring Your Own Device), and consumerism have become buzz words.More services bypass the travel manager and are offered directly to the employees. But do they take the company needs in to account? Like controlling costs, data and the well-being of employees. Finding a way to offer these personalised services whilst continuing to steer corporate expenses is key.There are still many solutions and methods to find this balance.  

    Traveller centricity equals satisfaction equals adoption. Does it?

    Ever since GEN Y employees entered the workforce words like personalisation BYOD (Bring Your Own Device), and consumerism have become buzz words.

    More services bypass the travel manager and are offered directly to the employees. But do they take the company needs in to account? Like controlling costs, data and the well-being of employees. Finding a way to offer these personalised services whilst continuing to steer corporate expenses is key.

    There are still many solutions and methods to find this balance.  

  • 17:00 — Where’s the procurement journey going? Aim for 4.0

    Where’s the procurement journey going? Aim for 4.0

  • 17:30 — Drinks Reception and Networking

    Drinks Reception and Networking

  • 18:30 — Close

    Close


— Please note the agenda is subject to change —

Source. Book. Pay. Stay in Control.

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